1Who is responsible for your data
Controller: Luis Taveras Colorist — contact@luistaverascolorist.com. Dominican Republic. We take responsibility for the data and the material you trust us with: storing it carefully, using it only for what you gave it to us for, and deleting it when it is due.
2What data we collect
- Contact form and quote requests: your name, email, project type and whatever you write to us.
- Suggestion box: it is anonymous. Only what you write is stored: we don't ask for your name or email, and we don't keep your account, your browser or the page you came from. Your IP address is not stored as such: only an irreversible code that changes every day, to keep the box from being flooded with automated messages.
- Client portal account: your name and email, and a password stored encrypted — never in plain text. If you sign in with Google, we receive your name and email from Google, nothing else.
- Billing and payments: your invoice data, recorded payments and project notes.
- Transfer receipts: if you pay by bank transfer and upload the receipt, we keep that file to verify the payment. It may contain your bank details; it is not shared with anyone.
- Your project material: the files you upload for us to work on and the notes you send with them.
- Chat: if you write in the chat, your question is sent to Google (Gemini) to generate the reply, and the conversation is stored so Luis can read it and answer you himself. Any files you send in the chat are stored with it and can only be opened by you and him. To write in the chat we ask for your name and your email, and they are stored with the conversation. When Luis closes the conversation, a full copy is emailed to you —files included— and everything is deleted from the server: neither the conversation nor the files stay here.
- Technical data: your IP address and basic request data, for security and abuse prevention.
- Acceptance record: when you accept these documents we store the date, your email, your IP address and the type of device you accepted from, along with the exact version of the texts. It is the record of what you accepted; it is not used for anything else.
3What we do with the material you send us
What you send us for a project is confidential, and this is the only thing we do with it:
- It is used only to deliver the service you hired.
- It is kept in private Google Drive storage, not reachable from the internet.
- Only the people working on your project can access it.
- The raw material is never published. From the final result we may show short excerpts as a sample of our work, and only after release, under the terms.
- We do not sell it, licence it or hand it to third parties, except where the law requires it.
4Payments
Online payments are processed through PayPal. Your card or account details are entered directly on PayPal's platform: we never see or store them. We also accept bank transfer.
5How long we keep each thing
The deletion is automatic and real: 30 days after we mark your project as delivered, your files are removed. The clock starts on the delivery date, not on the day you uploaded the file.
Nothing disappears by surprise. For the 7 days before, we email you every day. If you still need the material, you can request an extension. Even so, always keep your own copy.
| What | How long |
|---|---|
| Your project material | 30 days after delivery, then deleted automatically |
| The image of a transfer receipt | 30 days; after that only the payment entry remains |
| Your portal account | While you have an account with us |
| Invoices and payment records | 10 years, by tax obligation (see section 10) |
| Contact messages and quotes | As long as needed to help you |
6Who we share data with
Only the providers needed to run the service. We do not sell your data and we do not hand it to anyone for advertising purposes.
| Provider | What for |
|---|---|
| Hostinger | Hosting the site and the database |
| Google Drive | Private storage for project material |
| Google (sign-in and Gemini) | Signing in with your Google account and generating chat replies |
| PayPal | Processing online payments |
| Vimeo | Playing and delivering video. When a player loads it may receive your IP and set cookies |
| Measuring our ads (see section 7) | |
| Google Fonts | Loading typefaces; may receive your IP |
| Unsplash | Some fallback design images; may receive your IP |
Your information is yours. Confidentiality is not only about files: what you tell us about your project is confidential too. We do not discuss our clients' projects with other clients.
7Cookies and tracking
We use browser storage (localStorage) to remember your language, your theme and which of our notices you have already seen, and strictly necessary cookies to keep you signed in.
We also use the LinkedIn Insight Tag, which lets us measure whether our ads work. It may set LinkedIn cookies and receive your IP. You can opt out from LinkedIn's ad settings.
We use no other advertising, analytics or third-party tracking tool.
8Security
Working with us is safe. We protect your project and your data in several layers:
- Encrypted connection. The whole site runs over HTTPS: what you upload and what you type travels encrypted.
- Protected passwords. They are stored encrypted and are not readable, not even by us. We block anyone trying to guess them, and we will never ask for your password by email or chat.
- Private storage. Your material and your receipts are kept in private storage and can only be seen from your account.
- A secured studio. Security cameras and controlled access. Nobody has personal access to our servers or to the drives we work on.
- Backups. Your project is backed up throughout the process, so nothing gets lost.
- Scanned files and zero piracy. Everything that comes in and everything we deliver goes through antivirus, and our machines only run legal software. If something arrives with a virus or malware, it is not accepted.
No system is infallible: if an incident ever affected your data, we will tell you right away and explain what we did to fix it.
9Your rights
At any time you can ask us for access to your data, to correct it, to delete it or to stop using it. You can also ask us to delete your project material early: we do it without asking why.
Write to contact@luistaverascolorist.com and we will answer.
10If you delete your account
You can ask us to delete your account at any time. This is exactly what happens:
Deleted:
- Your access to the portal and your profile data: name, email and password.
- Any project material still in our storage.
- The images of any transfer receipts you uploaded.
- Your contact messages and quote requests.
Not deleted: your invoices and payment records.
That is not our call. The Dominican tax authority (DGII) requires us to keep them: article 50 of the Tax Code requires keeping accounting books, payment vouchers and any document relating to our operations for ten years. Once issued, an invoice stops being only your data: it becomes part of our accounting.
Those records stay for that purpose only. Once your account is deleted we do not use them to contact you or for any commercial purpose.
11Changes to this policy
If we change how the site works, we change this text too and update the date. And if these documents change, we will ask you to accept them again. This policy describes what the site does today.
12Contact
Controller: Luis Taveras Colorist — contact@luistaverascolorist.com. Dominican Republic.
Any questions about this document? Write to us at contact@luistaverascolorist.com and we’ll reply.