1Services
We offer colour correction and grading for film, commercials and music videos. The scope, price and timeline of each job are agreed in writing before starting.
2Payments and refunds
Online payments are processed through PayPal. Your card or account details are entered directly on PayPal's platform: we never see or store them. We also accept bank transfer; in that case you can upload the receipt from your invoice.
Colour services are governed by each project's specific agreement.
3Intellectual property and showing our work
Yours: the material you give us and the finished work remain yours. We do not publish them, hand them to third parties or sell them.
Ours: the DCTLs, tools and working method of Luis Taveras Colorist remain ours. They are licensed, not sold outright, and work done for you gives you no rights over them.
Showing our work. By hiring us you grant us permission to use short excerpts of the final result in our portfolio, demo reel, website and social media, crediting the production. It is a non-exclusive, royalty-free permission with three limits: only after the work has been released or published; excerpts only, never the complete work; and nothing under a confidentiality agreement, unless you authorise it separately.
You can withdraw that permission at any time: write to us and we remove it wherever it is up to us. If you would rather we use nothing at all, tell us before we start and we will put it in writing.
4How files are uploaded
Size. We accept files of up to 200 GB per file. If your project needs more, request a special delivery from your portal and we will set it up.
What you can upload: video (.mp4, .mov, .mxf, .braw, .r3d, .ari, .dpx, .mkv, .avi, .m4v, .mts, .m2ts, .webm), image and RAW (.dng, .exr, .cr2, .cr3, .nef, .arw, .raf, .tif, .psd, .jpg, .png, .webp, .heic), audio (.wav, .aif, .aiff, .flac, .mp3, .m4a, .aac) and archives (.zip, .rar, .7z). If you need another format, write to us first.
What cannot be uploaded. Programs and executables (.exe, .bat, .msi, .cmd, .app and similar).
5File security: antivirus and zero piracy
We protect your project and every other client’s. Our studio works with material from many clients, so we never accept anything that could put their files, or yours, at risk.
Everything we receive is scanned. It goes through two filters before we start working: the automatic scan of our online storage (Google Drive) and our own antivirus. With archives this matters especially, because until they are opened you cannot see what is inside.
If a virus or malware is detected, we do not accept it. If our antivirus or our online security system flags anything suspicious, the file is not opened, not worked on and never reaches our machines. We tell you right away. We cannot start your project until you send us a clean copy, and the delivery time is counted from the day we receive that copy, not from the original upload.
What we deliver to you is clean. We scan every file before sending it, so it reaches you free of any virus or malware.
Zero piracy. Our studio only uses legal software, officially licensed or free and downloaded from its official source. We never install pirated programs or cracked plug-ins, and we do not accept material, software or files related to piracy. That way your project is protected from day one.
6Your material: confidentiality and 30-day deletion
Whatever you send us for a project is confidential. The raw material is used only to deliver the service you hired and only the people working on your project can access it; it is never published.
Your files are deleted automatically 30 days after the project is delivered. The clock starts the day we mark the work as delivered, not the day you uploaded the file.
Nothing disappears by surprise: for the 7 days before, we email you every day with the exact date. If you still need the material, you can request an extension from that email or from your portal; while the request is open, nothing is deleted. Always keep your own copy of the final delivery.
Your account data and the record of your invoices and payments are kept while you have an account with us and for as long as accounting and tax obligations require. The image of any transfer receipt is deleted after 30 days. Full details in our privacy policy.
7Your information is yours
We do not sell or rent our clients' data. To anyone, ever. We do not pass it to third parties for advertising and we do not use it for anything other than working with you.
Confidentiality is not only about files: what you tell us about your project is confidential too. We do not discuss our clients' projects with other clients.
8What you warrant about your material
By sending us material to work on, you declare that you hold the necessary rights to it: that it is yours or that you have permission from whoever holds those rights. That includes music, stock footage, third-party material and the consent of the people who appear in it.
We only apply colour: we do not and cannot verify the chain of rights of what you send us. If a third party makes a claim over the content you handed us, that claim is yours and you take responsibility for it, including any costs it causes us.
We also do not work on manifestly unlawful material. If we receive something of that kind, we may stop the work and cancel the job, and we will tell you.
9Liability
We provide services with professional diligence but do not guarantee specific business results. To the extent permitted by law, our liability is limited to the amount paid for the relevant service.
Specifically, we are not liable: if you fail to keep your own copy of the final delivery after the 30-day period, having been emailed every day during the previous week; for delays that are not ours (material that does not arrive, is incomplete or faulty, or revisions waiting on your reply); or for interruptions caused by third parties or by force majeure.
10Governing law
These terms are governed by the laws of the Dominican Republic. Questions: contact@luistaverascolorist.com.
Any questions about this document? Write to us at contact@luistaverascolorist.com and we’ll reply.